Customer Service
Shipping and Returns
International Shipping:
We offer international shipping to most countries. Shipping costs and delivery times may vary based on location – shipping cost is calculated at check out.
Returns:
To initiate a return, please contact our customer service team for a return authorization. Return shipping costs are the responsibility of the customer.
Repair Policy:
Our repair service covers manufacturing defects. Please reach out to us via marketing@kazuri.co.ke with details and images of the issue for further assistance.
Payments and Refunds Policy
Secure Transactions:
Your payment information is securely processed, and we do not store credit card details on our website for your security.
Refunds Processing Time:
Refunds are typically processed within 5-10 business days, depending on your financial institution's processing times.
Exchanges:
If you wish to exchange an item, please contact us on marketing@kazuri.co.ke to arrange for the exchange process. Exchanges are subject to product availability.
Exchanges:
If you wish to exchange an item, please contact us on marketing@kazuri.co.ke to arrange for the exchange process. Exchanges are subject to product availability.